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FAQ

FAQ

Fast and Secure Delivery:

All printing and shipping is handled by The Print Space in London. Prints will be shipped worldwide from their UK Studios. 

 

Standard Flat Rate worldwide shipping is free of charge and typically takes 7-15 business days depending on your location. Please note that while shipping is free of charge, you will be responsible for any local tax duties. 

Prints are shipped in either a reinforced packaging tube or crumble proof packaging to ensure damage-free delivery.  

 

Delivery Time: Orders usually ship out within 72-hours of your purchase, and will usually arrive within 7-15 business days depending of course, on your location!

Please contact me directly info@brittbosse.com if your print has not shown up and I'll ensure that it gets to you!

Estimated Average Shipping Times. 

  • Europe: 7 Business Days
  • USA & Canada: Up to Business Days
  • Rest of the World: Up to 15 Business Days

 

COVID-19 Delays

With slower than usual services around the world due to the current pandemic there may be a chance that your order takes slightly longer to arrive, up to 15 days for the longest delivery routes. Rest assured we will do everything in our power to get the print sent out in the most safe and efficient manner possible. In the unfortunate event that you haven't received your package after 15 days, please contact info@brittbosse.com and we will investigate where your shipment is.

 

Sustainability Measures and Carbon Neutral Print Process: 

We are very proud to say that my prints are sustainably packaged and carbon neutral from end-to-end of the production cycle. This was only made possible by the amazing efforts of our print studio partner The Print Space UK, who have worked incredibly hard to carefully inspect every stage of their printing and shipping process. We would suggest you read more about their sustainability measures here.

Our Fine Art Paper Process:

 

  • Carbon neutral printing process by The Print Space UK
  • Sustainably sourced paper
  • Recyclable packaging and envelopes
  • Recyclable cardboard stiffeners to protect your print in transit
  • Paper tape made from 100% recycled fibres
  • 100% recycled polypropylene corner protectors
  • Recyclable bio-polyethylene frame protection
  • Biodegradable bubble wrap

  

Our photographs are printed on Giclée Canson Baryta Fine Art Paper. This paper has light gloss, rich colours and vivid contrast. This paper is a step up compared to a matte finish Hahnemüle Photo rag, which has lower contrast and less true colours.

100% satisfaction guaranteed. If you are not satisfied we will happily replace your print order after the old one has been torn up and recycled as well as the certificate.

All prints are standard ratios for easy, universal framing options. We will provide you recommendations for larger prints of where to get UV museum quality acrylic glass and custom frames for an affordable price. See the sizing guide here

 

Secure Payment:

You can pay via Paypal and Shopify Credit Card Payments.

Both use a secure 256 bit encryption service and are 100% safe and secure.

If you’d like to pay directly with a credit card, Artica Studios store is partnered with Shopify Payments. You’ll be directed to the following page to process the payment for your order.

 

Exchanges & Returns: 

The print tube shipping packaging are extremely tough and are capable of surviving the roughest of shipping journeys, however in the rare event that your print arrives with any kind of damage, we will gladly replace it for you completely free of charge. We will need to have video or photo evidence of the art work destroyed then recycled in order to process your replacement.

In order for this to happen, just send an email with an image of the package, print and certificate of authenticity as well as the order number to info@brittbosse.com and we will get the replacement arranged for you right away.

We will happily cover the return shipping for any damaged orders and the subsequent replacement print. Our goal is to make you 100% satisfied.



Certificates of Authenticity & Edition Numbers:

The entire print series 'I AM.' has a limited edition quantity in each size. You can see detailed information on the editions on the product pages. Once the prints sell out in each size and edition, they will never be available again.

Each print comes with a unique certificate of authenticity. 

It provides the name of the image, the edition number, production date, certificate number and a hologram authentication patch that is matched by a unique number on both the print and certificate.

 

 

For any additional enquiries, please email me at info@brittbosse.com